Anti-money-laundering checks

Anti-money-laundering checks help identify account and payment misuse. A transaction may therefore require more than a balance check.

Identity and payment ownership

Our AML policy describes staged checks of personal information and identity. Additional evidence may be required according to transaction details, amounts and risk assessment. Use your own account and payment methods.

Source of funds

Enhanced checks may require an explanation and documentation of the origin of funds. Follow the specific instructions you receive. Do not upload sensitive documents to an open contact field or send them to an unverified recipient.

Pending transactions

Check account messages and ask support which check remains outstanding. Splitting payments or using other people's accounts to avoid verification does not resolve the issue and can breach the terms.

Full policy

Read the full AML policy for processes and obligations beyond this overview. For your own case, contact support.

Why checks can follow registration

Registration details may need comparison with later payments and other account information. A changed payment method, withdrawal or document request is a different check from entering a name when opening an account. General terms allow further verification.

Three separate questions

• Who holds the account?
• Does that person own the payment method?
• When requested, can the origin of funds be explained with relevant evidence?

A payment reference identifies a transaction but may not replace identity evidence. A valid identity document does not automatically establish source of funds.

Ask for a specific request

Clarify the missing document, period covered and submission channel. If you cannot obtain a requested item, explain why and ask for instructions rather than sending unrelated documents.

Pending checks

A withdrawal may remain incomplete while requested evidence is reviewed. We do not promise a universal deadline. Retain the reference, check status and follow up the specific request. Another person's payment method or inaccurate information does not resolve it.

Secure submission

Evidence can contain sensitive financial and identifying data. Use the designated channel, not public comments. Never supply banking passwords, recovery phrases or security codes. Read privacy information for data categories and the route for questions.