Login and account help

Login and password recovery take place in the regular account service. This information page does not collect passwords or verification codes.

If you cannot sign in

1. Check that you are using the registered email address.
2. Check your keyboard language and Caps Lock.
3. Use the account service's password recovery function if available for your account.
4. Contact support if the problem continues. Do not create a replacement account.

Protect your account

Use a unique password and never give it to someone claiming to be support. Do not share one-time codes, two-factor codes or recovery links. If you suspect another person accessed your account, contact us promptly and describe what you noticed.

History and personal details

Our FAQ places account history under Activity in Settings and payment history under Transactions in the cashier. Accurate personal details are important for verification and withdrawals. Ask support when an account detail needs changing and cannot be updated in the account.

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Choose the right recovery path

For a password error, first check the registered email, keyboard and Caps Lock. For a missing recovery message, check spam and the address used. For a restricted account, read any verification or exclusion notice. For unfamiliar activity, retain the time and reference and contact support promptly.

Two-step verification

A verification code is a credential. Enter it only in the account service you intended to use, not in a message to a person offering help. If you lost the relevant device, ask support about its recovery process. This page cannot issue backup codes or unlock an account.

Shared devices

Sign out when leaving a shared phone, computer or tablet. Do not save credentials on another person's device. Check bookmarks and home-screen shortcuts too: a similarly spelled hostname is not the same address.

What support needs

Identify the issue as a login problem and provide the registered email to the account support service, the exact error and when it began. Mention whether it affects a particular browser. Do not include the password. If identity evidence is required, obtain separate submission instructions.

Account help is not a promotion

You do not need a new deposit to ask for help with an account problem. Ask for a clear explanation if someone requests payment to restore access.