Account verification

We may need to check who uses an account and whether its payment method belongs to the same person. Verification is separate from registration and can be required even after an earlier transaction succeeded.

Information you may need

Account terms require accurate name, date of birth, residential address, email and telephone information. Our AML policy describes identity checks and possible additional evidence, such as address and source of funds. Follow the specific request in your account rather than sending extra documents without being asked.

Avoid unnecessary interruptions

• Match account details to the payment account holder.
• Use clear, valid documents and follow instructions about required pages.
• Do not alter identity document information.
• Send sensitive evidence through the designated channel.

How long does verification take?

The FAQ describes automated checks usually taking a few minutes to an hour. This is a description of typical processing, not a guarantee for every case. Further documents or manual checks may change the time needed.

If details do not match

Ask support what is missing and which submission channel to use. Do not open a second account or use someone else's payment method to avoid a check.

Anti-money-laundering information · Ask about verification

A request should be specific

Before providing evidence, know what is missing, which documents are accepted and where to submit them. Confirming identity, address and source of funds are different checks. One document may not establish every requirement.

Questions worth clarifying

• Which valid identity document and pages are needed?
• Which address details must match the account?
• How can payment ownership be shown without unnecessary card data?
• Which period or transaction requires a source-of-funds explanation?

Rejected documents

Ask for the exact reason: readability, the correct page, validity or a mismatch may need attention. We do not promise that a particular file type or document is universally accepted. Follow the case instructions rather than repeatedly sending the same unreadable image.

Verification is not territory eligibility

Completing identity checks does not automatically satisfy every country, product or account condition. Territory limits and self-exclusion are separate. Do not change residence details inaccurately or use another person's documents.

Follow up clearly

Retain the submission date, case reference and a description of the evidence supplied. Ask which check remains if the status is unclear. Do not add documents through unverified channels merely because a response is not immediate.