Support and common questions
On this page
Describe the issue clearlyNever send these detailsHelp by topicComplaintsChoose a subject firstComplaining about an earlier caseSensitive evidenceA request to stop gamblingOur regular support address is support@instantcasino.com, as listed in the international service. We do not invent a separate Swedish-domain support mailbox.
Describe the issue clearly
Explain what happened, when and which step you were trying to complete. For a payment, include the amount, currency, transaction reference and current status. For technical issues, device, browser and exact error text can help. Redact unnecessary personal details from screenshots.
Never send these details
Do not send passwords, card security codes, full card numbers, one-time codes or private cryptocurrency keys. If documents are requested, first obtain instructions for the designated secure channel.
Help by topic
- Missing deposits and declined cards
- Pending or declined withdrawals
- Identity documents
- Login problems
- Unclear bonus conditions
- Taking a break or self-excluding
Complaints
Contact support first and retain the case reference. Identify the relevant payment or event and explain the resolution you seek. This page does not promise a fixed response time. Do not make further deposits to try to resolve an outstanding payment.
Choose a subject first
A short summary and correct reference help more than a long message without a clear request. Use the local drafting tool to organise your case. It creates text in your browser without sending it. Do not enter passwords, card security codes, full card numbers or identity documents.
Prepare a support request
Complaining about an earlier case
- Give the earlier case reference and contact date.
- Identify the information or decision you dispute.
- Explain the resolution you want without mixing unrelated transactions.
- Keep the response and ask for the next step if unresolved.
Sensitive evidence
Account support uses support@instantcasino.com. Verification evidence must follow its submission instructions. An ordinary email is not automatically the right place for a full document copy. Ask first if the recipient or purpose is unclear.
A request to stop gambling
Explicitly state when you want a break or self-exclusion. A complaint about a game result is not the same request. Read responsible gambling for the contact route and periods.